Inclusion Canada, People First of Canada, and the University of British Columbia’s Canadian Institute for Inclusion and Citizenship are doing a research project. This project is funded by Accessibility Standards Canada.

Our goal is to identify and share information about how navigators can improve access to federal programs and services.

A navigator is a person who helps you access programs and services. They can help you understand what programs and services are available. A navigator can help you make informed choices. They can help you apply for programs and services that you want.

Over the past three years, we have collected information through focus groups, interviews, and a national survey.

We’re excited to share what we’ve learned with the Government of Canada and with you!

Showcases

As part of this project, we created showcases of five organizations in Canada that offer navigation services to people with disabilities. These showcases highlight best practices and identify limitations. We are very thankful to these organizations for agreeing to be included and for all their contributions.

What makes a navigation program accessible

BCANDS

SMILE Canada

Inclusion NB

Plan Institute

STADD

Final Research Report

Final Report:

Plain Language Summary:

Promising Practices and Recommendations

Promising Practices and Recommendations: How navigators can help people with an intellectual disability find and use federal programs and services

Infographic

English:

French:

Inuktitut:

Accessibility Standards Canada Centre of Expertise

Learn more about research projects and standards funded by Accessibility Standards Canada by visiting their Centre of Expertise. This website highlights work done to remove barriers to accessibility and promote inclusion in the 7 areas covered by the Accessible Canada Act. It includes projects done by Inclusion Canada and our federation members, including:

• Advancing Equal Access for People with Intellectual Disabilities in the Workplace (Inclusion Canada)

• Advancing Accessibility Standards through Inuit Qaujimajatuqangit (Nunavummi Disabilities Makinnasuaqtiit Society)

• Advancing Accessible Communication for People with Intellectual Disabilities (Inclusion Canada)

• Exploring the Use of Navigators to Advance Access to Federal Programs and Services for People with Disabilities (Inclusion Canada)

• Choice and Control: The Impact of Legal Capacity on Equitable Access (Inclusion Canada)

This project has been made possible by: